If you look at the 8D problem-solving approach common to automotive and aerospace manufacturing, containment is just an interim step. Since the action isn’t truly corrective, it’s not enough to prevent recurrence.

For instance, getting a broken machine working again with spare parts is a correction that fails to address the root cause. Avoiding Common MistakesĬompanies frequently make the mistake of calling corrective action a preventive action, or considering a containment action a corrective action. Preventive action gets to the heart of what ISO means by risk-based thinking and being proactive, instead of just reacting to problems. Perhaps you create an error-proofing process that uses bar codes, replacing your error-prone system of using handwritten labels.Ī preventive action would be recognizing the risk before a mix-up happens, such as during failure mode and effects analysis (FMEA) or advanced product quality planning (APQP). You’ll then need a corrective action to address the root cause of the issue and prevent recurrence. If a labeling error leads to mixed parts being sent to either (or both), you’ll first have to arrange for sorting-a correction. One part goes to a Yukon plant, and the other goes to a plant that makes the Silverado. Let’s say you’re an automotive supplier that provides General Motors (GM) with two similar parts that have just a 10-millimeter difference between them. If these terms still seem fuzzy, consider the difference between putting out a fire versus eliminating the hazards likely to cause one. In short, preventive action prevents occurrence and corrective action prevents recurrence, while correction basically refers to containment. Preventive action: Action to eliminate the cause of a potential nonconformity or other potential undesirable situation.Corrective action: Action to eliminate the cause of a nonconformity and to prevent recurrence.Correction: Action to eliminate a detected nonconformity.ISO 9000:2015 defines these terms as follows: A good starting point is ISO 9001, the basis of standards like IATF 16949 for automotive quality management systems and AS9100 for aerospace quality management systems. To help automotive and aerospace organizations make the distinction, we break down common definitions, examples and how to make corrective and preventive actions sustainable.Īre You Using the Wrong Quality Metrics? Defining Correction, Corrective Action and Preventive Actionīefore looking at examples, it’s helpful to have a set of common definitions.

Iso 9001 corrective action examples